Online Labs Access Term, Refund and Cancellation Policy

1. Access Term

Monthly Subscription Services. The Access Term for monthly subscription services (including Google Ads Masterclass membership) continues as long as the subscription remains active and payments are current. Access includes all course content, live coaching sessions, community features, and monthly content updates during the active subscription period.

Free Trial Period. New subscribers may be eligible for a free trial period as specified during enrollment. During the free trial, Customer has full access to subscription services without charge.

Legacy Single Course Access. For customers who purchased individual courses prior to the subscription model, the Access Term remains at least 5 years from the date of original purchase, with 4 weeks of community access as originally specified.

2. Refunds and Cancellation

Free Trial Cancellation. Customers may cancel during the free trial period without any charges. Cancellation during the free trial period results in immediate termination of access.

First Month Satisfaction Guarantee. For monthly subscription services, if Customer is not satisfied within the first 30 days of paid access (after any free trial period), Customer may request a full refund of the first monthly payment. This refund is available only once per customer.

Monthly Subscription Cancellation. Monthly subscriptions may be cancelled at any time by:

• Logging into Customer’s account dashboard and selecting “Cancel Subscription”
• Sending written notice to [email protected]

Upon cancellation, Customer retains access to all subscription services until the end of the current billing period. No refunds are provided for the current billing period except as specified in the First Month Satisfaction Guarantee above.

Early Access Price Lock. Customers who subscribe during promotional periods maintain their promotional rate as long as their subscription remains active without interruption. If a subscription is cancelled and later reactivated, current pricing will apply.

Legacy Course Refunds. Individual course purchases made prior to the subscription model may be cancelled within 30 days of purchase for a full refund minus payment processing fees. After 30 days, such purchases become non-refundable.

General Refund Terms:

• Refunds are processed within 5-10 business days
• Payment processing fees charged by third-party processors are non-refundable
• Refund eligibility may be affected by violations of the Terms of Service or Community Code of Conduct
• Customer access to refunded services terminates immediately upon refund processing

How to Cancel: All cancellation requests must be submitted in writing to [email protected] or through the Customer’s account dashboard. Cancellations take effect at the end of the current billing period.